Meet Our Staff
Management
Patrick Zanko
General Sales Manager
Andrew Knittel
Parts Manager
Kevin Amolsch
Sales Manager
Rob Licursi
General Manager
Connor Licursi
VIP Manager
Sales
Steve Cooper
Sales Consultant
Darryl Williams Jr
Sales Consultant
Lauren Reitz
Sales Consultant
Spencer Johnson
Sales Consultant
Michael Charbel
Sales Consultant
Ashley Dawson
Sales Consultant
Errick Herrin
Sales Consultant
Alyssa Kropff
Sales Consultant
Finance
John White
Finance Manager
Michael Shaheen
Finance Manager
Service
Michael Predl
Service Advisor
James Strosnider
Service Manager
Zyan Sheffield
Service Advisor
Evin Bell
Service Advisor
Kaylee Kerr
Service Advisor
Parts
Patric Kay
Parts Counterperson
Administration
Sean Greene
Inventory Coordinator
Cheryl Mason
Warranty Clerk
Gloria Rege-Stockdale
Cashier Receptionist
Ginell Smoot
Cashier Receptionist
Patrick Zanko
General Sales Manager
Oct 15, 2026
Spencer made the car buying experience seamless.
Spencer made the car buying experience seamless. Was very respectful to all questions and my time. Dealership was friendly and very welcoming.
Oct 13, 2026
The Young salesman Max did a great job and I felt
The Young salesman Max did a great job and I felt everybody involved with the sale. Did a good job.
Oct 06, 2026
Spencer and the team at Al Spitzer Ford provide amazing
Spencer and the team at Al Spitzer Ford provide amazing service. They truly care about you as a customer, and it shows that it's about more than just making a sale. Spencer was helpful, attentive, and made the entire experience a great one. I highly recommend Spencer and Al Spitzer Ford to anyone looking for excellent customer service, and great car and deal for you. This team genuinely cares about it's customer.
Aug 29, 2026
This is the second vehicle we purchased/leased for
This is the second vehicle we purchased/leased for SPITZER Ford in Cuyahoga Falls. We worked with Cooper and Patrick. Both are amazing to work with.
Jul 29, 2026
I have bought 4 new cars from this dealership it has
I have bought 4 new cars from this dealership it has always been a good experience but i will say I do not like the fact that this time I didn't see the purchase agreement breakdown till I was sitting in finance office and caught a few errors that would of cost me money and the finance guy twice had to redo paperwork. I think a better practice would to go thru purchase agreement with customer prior to sending them to finance office
Andrew Knittel
Parts Manager
May 29, 2026
Well I was under the impression that when I bought my car
Well I was under the impression that when I bought my car I had to free oil changes. I wasn't told that it was from a year of purchase. When I called and showed up I mentioned it being my last free oil change. I wasn't corrected. Then after waiting over 2 hours for an oil change I was then charged for it. I wasn't told that given a small discount but I wasn't expecting to pay so I had a 3% fee. The crazy 2hr oil change made me late for a co workers retirement ceremony.
May 23, 2026
I was very pleased they kept me informed about my car
I was very pleased they kept me informed about my car they picked up and and delivered
May 12, 2026
I don’t understand why I have to pay for audio module
I don’t understand why I have to pay for audio module just had backup camera replaced.
May 10, 2026
I had a great experience.
I had a great experience. The people were courteous and helpful. What's my repairs
May 03, 2026
Excellent service and repairs.
Excellent service and repairs. They said what they would do and did what they said.
Steve Cooper
Sales Consultant
Jul 18, 2026
Cooper was great and straight forward!
Cooper was great and straight forward! We will definitely be using him with any purchases of future vehicles
Mar 21, 2026
Enjoyed working with Cooper & the dealership.
Enjoyed working with Cooper & the dealership. Easy, smooth & simple process from start to finish. Thank you guys! I love the new Maverick!!
Feb 27, 2026
Very friendly and courteous even ask use if we need
Very friendly and courteous even ask use if we need anything like a drink, during or visit. We purchased or ford escape the same day. Thanks to Cooper.
Feb 19, 2026
Lindsey is who I mostly delt with.
Lindsey is who I mostly delt with. She was very knowledgeable and courteous. She kept me up to date on the status of my repair. I couldn’t ask for a better service writer.
Feb 04, 2026
Cooper was a courteous and went to bat for me.
Cooper was a courteous and went to bat for me. Getting me the truck I was looking for and getting me a great deal on my trade. Be sure to request Cooper when buying from Spitzer.
John White
Finance Manager
Oct 06, 2026
Spencer and the team at Al Spitzer Ford provide amazing
Spencer and the team at Al Spitzer Ford provide amazing service. They truly care about you as a customer, and it shows that it's about more than just making a sale. Spencer was helpful, attentive, and made the entire experience a great one. I highly recommend Spencer and Al Spitzer Ford to anyone looking for excellent customer service, and great car and deal for you. This team genuinely cares about it's customer.
Jul 08, 2026
Rushed us out so much so that my phone was left behind.
Rushed us out so much so that my phone was left behind. Proceeded to not explain anything and then refused to help when my transmission went out 20k miles later. Absolutely the worst dealership known to man
May 10, 2026
We were able to come to a deal we both were happy with
We were able to come to a deal we both were happy with and completed the sale. This was my 2nd purchase from this dealership and highly recommend.
Apr 09, 2026
Darryl was great to work with.
Darryl was great to work with. He gave me all options but also was considerate of my goal in spending and was able to get the price down with a vehicle I love. They answered all of my questions and were transparent during the breakdown of cost when asked questions. My vehicle was on stop sale when I bought it due to the screens on recall, Darryl kept me updated a few times a week on an estimated time for my vehicle to be ready. Great communication.
Mar 21, 2026
Enjoyed working with Cooper & the dealership.
Enjoyed working with Cooper & the dealership. Easy, smooth & simple process from start to finish. Thank you guys! I love the new Maverick!!
Michael Predl
Service Advisor
Jul 08, 2026
Rushed us out so much so that my phone was left behind.
Rushed us out so much so that my phone was left behind. Proceeded to not explain anything and then refused to help when my transmission went out 20k miles later. Absolutely the worst dealership known to man
May 23, 2026
I was very pleased they kept me informed about my car
I was very pleased they kept me informed about my car they picked up and and delivered
May 10, 2026
Everything was handled with what updates they had will
Everything was handled with what updates they had will finish recalls when they are able to get it done
May 03, 2026
Excellent service and repairs.
Excellent service and repairs. They said what they would do and did what they said.
Mar 20, 2026
In and out, Quick and easy.
In and out, Quick and easy. What more can I say about this major appointment.
James Strosnider
Service Manager
May 23, 2026
I was very pleased they kept me informed about my car
I was very pleased they kept me informed about my car they picked up and and delivered
May 17, 2026
The visit to Spitzer Ford was excellent.
The visit to Spitzer Ford was excellent. Oil change, rotation, and an air filter. The experience was no drama, efficient and nice people to interact with.
May 02, 2026
Everything went very well thank you It was a great
Everything went very well thank you It was a great experience and everything went well.
Apr 29, 2026
Good people, answered all questions, on time and on
Good people, answered all questions, on time and on target. Been going there for years.
Apr 23, 2026
They completed the work quickly and exactly to the quoted
They completed the work quickly and exactly to the quoted cost. Would recommend the service department.
Zyan Sheffield
Service Advisor
Oct 21, 2026
I took my car for a oil change had a works coupon for 69.
I took my car for a oil change had a works coupon for 69.95 an they said I needed 5 lung nuts cause they couldn't get them off 5 lung nuts 61.40 my bill was 210.77 they changed me 106.78 in labor an 112.35 in parts for should of been 135.00 plus tax I will never go there again I've bought 5 cars from there never again 😑
May 24, 2026
Service Dept excellent fast service, they don't try to
Service Dept excellent fast service, they don't try to push unnecessary repairs on you.
May 23, 2026
I was very pleased they kept me informed about my car
I was very pleased they kept me informed about my car they picked up and and delivered
May 16, 2026
Was taken advantage on a recall.
Was taken advantage on a recall. $209 later didn't even fix it. Was in market for new truck won't be back to Spitzer. Z the service tech is worthless.
May 07, 2026
Absolutely unacceptable experience from start to finish.
Absolutely unacceptable experience from start to finish. Zero follow up, complete lack of professionalism, and a front desk employee who was rude, uninformed, and unable to provide even basic, accurate information about my vehicle's status. Communication was nonexistent. Management didn't improve things - instead, they added passive-aggressive attitudes on top of already terrible service. This place is disorganized, poorly led, and clearly lacks accountability. I've been using Ford service departments since purchasing my vehicle in 2012, across multiple states, and this is - by far - the worst Ford service group I have ever dealt with. 0 stars across the board! I will never return and would strongly caution others to take their business elsewhere. This operation needs entirely new leadership.
Darryl Williams Jr
Sales Consultant
Jul 11, 2026
I have used the Spitzer dealership for years to get my
I have used the Spitzer dealership for years to get my cars check up as I call it, I feel comfortable. I don’t feel like they’re trying to rip me off. The experience of buying a car was really good being an older woman. It’s hard to not to feel being taken advantage of, but I did not feel that way at all.
Jun 17, 2026
I just purchased my second car Spitzer and I will never
I just purchased my second car Spitzer and I will never do it again. I work with Darryl (salesman), great guy and the best! Their service department where I had all my work done is fantastic! But….. the financing side is extremely shady and will screw you. They told my wife and I when she was purchasing her car from there Navy Fed was black listed and there was no way they could use them and had to go through them. And after I went through great lengths of arguments and threats they decided to use them which saved me over 2k over 1 full point. The financial department clearly was trying to take advantage of my wife while I wasn’t there and I will never do business with them again and I suggest you don’t either.
May 10, 2026
We were able to come to a deal we both were happy with
We were able to come to a deal we both were happy with and completed the sale. This was my 2nd purchase from this dealership and highly recommend.
Apr 09, 2026
Darryl was great to work with.
Darryl was great to work with. He gave me all options but also was considerate of my goal in spending and was able to get the price down with a vehicle I love. They answered all of my questions and were transparent during the breakdown of cost when asked questions. My vehicle was on stop sale when I bought it due to the screens on recall, Darryl kept me updated a few times a week on an estimated time for my vehicle to be ready. Great communication.
Apr 08, 2026
All staff members were helpful and courteous.
All staff members were helpful and courteous. Helped with my questions and were efficient. Recommend them for future buys.
Michael Shaheen
Finance Manager
Jun 17, 2026
I just purchased my second car Spitzer and I will never
I just purchased my second car Spitzer and I will never do it again. I work with Darryl (salesman), great guy and the best! Their service department where I had all my work done is fantastic! But….. the financing side is extremely shady and will screw you. They told my wife and I when she was purchasing her car from there Navy Fed was black listed and there was no way they could use them and had to go through them. And after I went through great lengths of arguments and threats they decided to use them which saved me over 2k over 1 full point. The financial department clearly was trying to take advantage of my wife while I wasn’t there and I will never do business with them again and I suggest you don’t either.
Feb 27, 2026
Very friendly and courteous even ask use if we need
Very friendly and courteous even ask use if we need anything like a drink, during or visit. We purchased or ford escape the same day. Thanks to Cooper.
Feb 04, 2026
Cooper was a courteous and went to bat for me.
Cooper was a courteous and went to bat for me. Getting me the truck I was looking for and getting me a great deal on my trade. Be sure to request Cooper when buying from Spitzer.
Dec 12, 2025
I prefer bullet points.
I prefer bullet points. 1) we purchased this truck And an Assurant extended care warranty from this location. 2) At the time of purchase, the finance person messed up our loan and put us with the wrong bank. They had to switch it the following week. 3) When we came in for the service issue, Cory could not find our warranty info and input everything incorrectly. Scott had to straighten this out when we arrived. 4) They repaired one issue that was covered by the warranty. 5) They Charged us $196 after quoting $180 to repair a second issue that is a known correction for this year of vehicle. (Update pcm) In fact, there was a class action lawsuit related to this issue in this truck. 5B) You would think this would have been done before they sold us the truck! And if not, this would’ve been a free service, again because it is a known prior issue that led to a lawsuit! 6) The issue related to the PCM leads the truck to burn oil. Ours is burning a quart of oil every 500 to 800 miles! 7) they included a shop charge of $19.60 without explanation. I don’t mind paying such things, but an understanding of what is to come would have been nice. 8) When we arrived for vehicle pick up and I questioned these issues Cory was no help. He seemed aggravated with my questions and sent me to the service manager. 9) The service manager explained, “it is, what it is” and I paid the bill. Not a good experience! 10) We own a family business, if my customers were treated this way, I would go ballistic!
Lauren Reitz
Sales Consultant
Jul 29, 2026
I have bought 4 new cars from this dealership it has
I have bought 4 new cars from this dealership it has always been a good experience but i will say I do not like the fact that this time I didn't see the purchase agreement breakdown till I was sitting in finance office and caught a few errors that would of cost me money and the finance guy twice had to redo paperwork. I think a better practice would to go thru purchase agreement with customer prior to sending them to finance office
Jul 08, 2026
Rushed us out so much so that my phone was left behind.
Rushed us out so much so that my phone was left behind. Proceeded to not explain anything and then refused to help when my transmission went out 20k miles later. Absolutely the worst dealership known to man
Mar 13, 2025
I visited Al Spitzer Ford last weekend and was helped by
I visited Al Spitzer Ford last weekend and was helped by Lauren Reitz. She was absolutely amazing and made my first car purchase go as smoothly as possible. As a whole, the experience was great and I would recommend this dealership to anyone looking to purchase a vehicle.
Kevin Amolsch
Sales Manager
Jul 11, 2026
I have used the Spitzer dealership for years to get my
I have used the Spitzer dealership for years to get my cars check up as I call it, I feel comfortable. I don’t feel like they’re trying to rip me off. The experience of buying a car was really good being an older woman. It’s hard to not to feel being taken advantage of, but I did not feel that way at all.
Jun 14, 2026
My experience was simple and quick.
My experience was simple and quick. I am thrilled with my new vehicle! Thank you!
Spencer Johnson
Sales Consultant
Oct 15, 2026
Spencer made the car buying experience seamless.
Spencer made the car buying experience seamless. Was very respectful to all questions and my time. Dealership was friendly and very welcoming.
Oct 06, 2026
Spencer and the team at Al Spitzer Ford provide amazing
Spencer and the team at Al Spitzer Ford provide amazing service. They truly care about you as a customer, and it shows that it's about more than just making a sale. Spencer was helpful, attentive, and made the entire experience a great one. I highly recommend Spencer and Al Spitzer Ford to anyone looking for excellent customer service, and great car and deal for you. This team genuinely cares about it's customer.
Evin Bell
Service Advisor
Oct 13, 2026
Quick appointment, excellent communication, pick up and
Quick appointment, excellent communication, pick up and delivery of my vehicle, advised me of additional services.
Patric Kay
Parts Counterperson
Jan 11, 2026
service dept and Scott far superior to Liberty Ford I've
service dept and Scott far superior to Liberty Ford I've found a new home !!!
Rob Licursi
General Manager
Aug 15, 2025
Great place David Roughley was my sales man and he did a
Great place David Roughley was my sales man and he did a great job getting me just I needed in a new car. I have used Spitzer for years and service is just as great. I would recommend David and Spitzer ford to all my friends