Customer Testimonials

Everyone was great to deal with! Friendly and professional!

I am extremely disappointed with my experience at this dealership. I brought my vehicle in specifically for a transmission issue and paid for diagnostic work to identify the problem. However, all that was done was basically reading the vehicle’s fault codes back to me. I was never actually given an explanation of what the underlying issue was or what was causing the transmission fault. The very next day, my vehicle displayed a transmission fault again, which makes me question what exactly was diagnosed and what I actually paid for. We called the dealership the following day and were told ... Read More

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Google - Nov 6, 2026

I am extremely disappointed with my experience at this dealership. I brought my vehicle in specifically for a transmission issue and paid for diagnostic work to identify the problem. However, all that was done was basically reading the vehicle’s fault codes back to me. I was never actually given an explanation of what the underlying issue was or what was causing the transmission fault. The very next day, my vehicle displayed a transmission fault again, which makes me question what exactly was diagnosed and what I actually paid for. We called the dealership the following day and were told we would receive a callback the next morning. That call never came. It honestly feels like the dealership took our money and that was the end of it. There was also conflicting communication regarding how the vehicle would be diagnosed. When I originally scheduled the appointment, I was specifically told that the technician would not be driving the vehicle around trying to get the transmission fault to appear because doing so would require too much time as it took about an hour of driving to appear. However, during the diagnostic process, the technician made condescending comments about there not being enough gas in the vehicle. When this was brought up, the service representative stated that if additional gas needed to be put in the vehicle, that was fine. Despite that, the lack of gas continued to be used as one of the explanations for why the issue was not fully diagnosed. This was incredibly frustrating, especially considering I had specifically discussed the diagnostic approach when scheduling the appointment and had already paid for the diagnostic service. On top of that, the communication regarding the cost of the service was extremely disappointing. During my visit, information was shown on a computer screen, but the charges were never verbally communicated or clearly presented in a written estimate for approval. When I received the final bill, it was nearly three times what I had anticipated. When I raised the concern that I had never been told the total cost, I was essentially told that I had been standing next to the computer and should have been able to see it myself. Apparently, the amount was displayed as a small number in the corner of the screen, and that was considered sufficient communication. It was eventually acknowledged that a printed quote should have been provided for me to physically review, but by that point, the conversation had become unnecessarily argumentative. The defensiveness, attitude, and overall lack of professionalism were extremely disappointing. I have absolutely no issue paying for legitimate services performed on my vehicle. What I do expect is transparency, clear communication, and an explanation of what I am agreeing to pay before being presented with a bill that is nearly three times what I expected. I also expect that when I pay $350 for a transmission diagnostic, I receive more than a list of fault codes. I expect an actual effort to identify the underlying problem and explain the findings, especially when the same warning appears again the very next day. Between the lack of communication about pricing, the failure to actually identify the problem despite charging for diagnostics, the conflicting explanations about the diagnostic process, the failure to follow up, and the disrespectful response when I raised legitimate concerns, this experience fell far short of expectations. I will not be returning to this dealership for service, nor will I recommend it to others.

Much better prices available anywhere else

Try harder. You guys can do it.

Ashley was an amazing guide throughout my purchase process. She delivered on every question I had!! Thanks Ashley 😊

I took my car for a oil change had a works coupon for 69.95 an they said I needed 5 lung nuts cause they couldn't get them off 5 lung nuts 61.40 my bill was 210.77 they changed me 106.78 in labor an 112.35 in parts for should of been 135.00 plus tax I will never go there again I've bought 5 cars from there never again 😑

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⭐ 1 Star – Extremely Disappointing Experience with Al Spitzer Ford I am extremely disappointed with my experience at Al Spitzer Ford. What should have been an exciting experience purchasing my Jeep has turned into nothing but frustration, poor communication, and unprofessional customer service. The very day I drove my Jeep off the lot, the “Service 4WD” warning light came on. I immediately contacted the dealership to get the issue addressed. Unfortunately, it took over TWO MONTHS for them to finally get my vehicle in for service. During those two months, I called nearly every week trying to get an appointment. The excuse ... Read More

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Google - Oct 19, 2026

⭐ 1 Star – Extremely Disappointing Experience with Al Spitzer Ford I am extremely disappointed with my experience at Al Spitzer Ford. What should have been an exciting experience purchasing my Jeep has turned into nothing but frustration, poor communication, and unprofessional customer service. The very day I drove my Jeep off the lot, the “Service 4WD” warning light came on. I immediately contacted the dealership to get the issue addressed. Unfortunately, it took over TWO MONTHS for them to finally get my vehicle in for service. During those two months, I called nearly every week trying to get an appointment. The excuse was always that they didn’t have a rental vehicle available. On the one occasion they did have a rental, it couldn’t accommodate our family’s needs because of our car seats. Rather than finding a reasonable solution, I was left waiting and continuing to drive a vehicle that had a warning light on since the day I purchased it. When I finally spoke with the service manager, instead of receiving an apology or any understanding, he argued with me and made me feel as though the situation was somehow my fault. That is absolutely unacceptable customer service, especially when the issue started the day I purchased the vehicle. Eventually, they arranged a rental through Enterprise, something that should have been offered much sooner. Unfortunately, the experience only got worse when I picked up my Jeep. The service employee handed me the paperwork and, when it came to explaining what had been done, simply said, “I don’t know what they did.” He then pointed toward my vehicle and said, “The car is right there,” while paying more attention to his phone than to me. There was no explanation of the repairs, no effort to go over the paperwork, and absolutely no professionalism. To top it all off, I drove approximately TWO MILES down the road, and the exact same Service 4WD warning light came right back on! After waiting over two months, making countless phone calls, dealing with an argumentative service manager, and receiving terrible customer service, I STILL have the exact same problem I had the day I purchased the vehicle. I understand that mechanical issues happen, especially with used vehicles. What I don’t understand is the complete lack of accountability, communication, and professionalism throughout this entire process. Purchasing a vehicle is a significant investment, and customers deserve to be treated with respect, especially when problems arise immediately after the sale. Based on my experience, I would not recommend Al Spitzer Ford to anyone looking to purchase a vehicle or have one serviced. It’s extremely disappointing to spend your hard-earned money at a dealership only to feel like you’re an inconvenience once they’ve made the sale.

I purchased my truck from Al Spitzer Ford in 2024 and expected better treatment when returning for service. I dropped it off at 9:30 a.m. for a 10 a.m. appointment regarding a check-engine light. Before bringing it in, I had retrieved code P26FE in about three minutes using FORScan at home and noticed the right exhaust was quieter than the left. Almost six hours after dropping it off, I called for an update. The woman who answered could not tell me the status of the truck and seemed uninterested in finding out. She said I might have to leave the ... Read More

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Google - Oct 15, 2026

I purchased my truck from Al Spitzer Ford in 2024 and expected better treatment when returning for service. I dropped it off at 9:30 a.m. for a 10 a.m. appointment regarding a check-engine light. Before bringing it in, I had retrieved code P26FE in about three minutes using FORScan at home and noticed the right exhaust was quieter than the left. Almost six hours after dropping it off, I called for an update. The woman who answered could not tell me the status of the truck and seemed uninterested in finding out. She said I might have to leave the truck overnight but was unable to give any further details. After requesting a shuttle back to the dealership, I was subsequently told the diagnosis was finished about an hour later. The bill was $230.15, including a $19.60 shop charge. The technician’s very brief note says a "valve is sticking causing CEL, if light comes back, replacement is needed. Will provide quote", while the estimate lists a $546.29 “right side exhaust tailpipe actuator” repair. No complete replacement part number or explanation of the testing appears on the paperwork. I specifically asked for details, but no one I spoke with could explain how the failed component had been identified. I was told by the service office staff that the repair was optional, that I could get it replaced if "it annoyed me", but my check engine light was on while I drove the car away and per the technician's note, need the repair done. I understand that retrieving a code and diagnosing a failed component are different things. For this charge, I expected a clear explanation of what was tested, what failed, and what would be replaced, and if it was truly necessary. I did not receive any of this. As I was leaving, an employee said, “I hope it was worth it!” I interpreted that as sarcastic, and it left me feeling mocked after paying for service. I called afterward to speak with the service manager to clarify the diagnosis findings and was initially told the department was closed, despite its stated closing time being an hour later. After insisting on a transfer, I reached the service department and was promised a callback. No one ever called me back. The charge was frustrating because no one could explain what additional diagnostic work it covered, aside from reading a code. The poor communication, dismissive interaction, and lack of follow-through were worse. As someone who purchased a truck here and returned for service, I expected professionalism and basic courtesy. This experience has seriously damaged my confidence in the dealership, and despite having a good experience buying a truck a few years ago, I likely won't consider this dealership for any future purchases. Edit: I see you replied to my review; I already called you to discuss the issue in more detail and no one ever called me back. It's been 5 days and I have yet to hear from you.

Spencer made the car buying experience seamless. Was very respectful to all questions and my time. Dealership was friendly and very welcoming.

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The service department really needs to test drive the vehicles when they are brought in for service work, I am very disappointed

Quick appointment, excellent communication, pick up and delivery of my vehicle, advised me of additional services.

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The Young salesman Max did a great job and I felt everybody involved with the sale. Did a good job.

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They tried marking the price up about $5,000 over the advertised price on the truck my son was looking at. He came back after talking to the finance manager STILL over the advertised price and we walked. Do better Spitzer.

Spencer and the team at Al Spitzer Ford provide amazing service. They truly care about you as a customer, and it shows that it's about more than just making a sale. Spencer was helpful, attentive, and made the entire experience a great one. I highly recommend Spencer and Al Spitzer Ford to anyone looking for excellent customer service, and great car and deal for you. This team genuinely cares about it's customer.

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I went to get my vehicle serviced and to get a quote for a part that needs replaced (O2 Sensor Heater Circuit: Bank 2 Sensor 2) (shopping around for prices). Well, I dropped my car off to get the maintenance done and about 45 minutes after my scheduled appointment, I called and asked for a time frame of when the work will be done. Not only did they not give me a time frame, but the service worker I talked to also told me that they were actively going to get a part that needed replaced. I asked them what part, and he ... Read More

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Google - Oct 5, 2026

I went to get my vehicle serviced and to get a quote for a part that needs replaced (O2 Sensor Heater Circuit: Bank 2 Sensor 2) (shopping around for prices). Well, I dropped my car off to get the maintenance done and about 45 minutes after my scheduled appointment, I called and asked for a time frame of when the work will be done. Not only did they not give me a time frame, but the service worker I talked to also told me that they were actively going to get a part that needed replaced. I asked them what part, and he said the part I originally asked for a quote. Not only did they take it upon themselves to automatically get the part I didn't even want replaced yet, but they were also going to replace it without my knowledge and try to charge me $700 for the parts and labor. Then after I pay for the service, I noticed that I paid for items that they didn't even do (Tire Rotation, Brake Measurements). Their website says that the Works Package is $79.95 and a regular Oil Change is $79.95, Overall, my bill was $106.48, so I got charged extra for items that they didn't even do. Then I noticed that they tried to remove my lug nuts (but couldn't because they were "swollen" and tried to charge me almost $100) and the finish cap on one of the lug nuts was removed and never replaced. The prices shown below are from the exact same dealership website that I got my car serviced too. I will never bring my car here again for service or anything.

The service department took advantage of my 80 year old mother today, she said an oil change and when it was done charged her 90 bucks and said we rotated your tires for you, all proud…she’s on a fixed income! If you want to take advantage of a woman - I guess just get a job here!!!!

They were very professional, talked me through the entire process. They were open around my work hours. Patrick, Lauren, and Jamie were exceptional. Mike the Finance manager was knowledgeable explained everything to me but I didn't feel any high pressure sales tactics were used. I didn't feel manipulated. I cannot say enough wonderful things about this dealer. I will definitely return for my second purchase.

This is the second vehicle we purchased/leased for SPITZER Ford in Cuyahoga Falls. We worked with Cooper and Patrick. Both are amazing to work with.

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Great experience with my sales person Errick. Thank you sales manager Patrick. And financial wizard John made getting out a fast and painless process.

Buyer Beware!!! Hopefully you don’t need service or help after the sale!! Bought an F150 less than 60 days ago. Having to have work redone that was done during reconditioning because it wasn’t done right and they didn’t put things back together right. Keep asking about my warranty that was supposed to be included with my purchase but all I am getting is crickets. My truck has leaked water from the conditioning system, needs a 12v Battery replacement AGAIN within 60 days, has a rear tail light with water leaking in, and has a faulty front parking sensor that ... Read More

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Google - Aug 20, 2026

Buyer Beware!!! Hopefully you don’t need service or help after the sale!! Bought an F150 less than 60 days ago. Having to have work redone that was done during reconditioning because it wasn’t done right and they didn’t put things back together right. Keep asking about my warranty that was supposed to be included with my purchase but all I am getting is crickets. My truck has leaked water from the conditioning system, needs a 12v Battery replacement AGAIN within 60 days, has a rear tail light with water leaking in, and has a faulty front parking sensor that I didn’t know was damaged when I bought it (this one is my fault for not saying something before purchase). I understand I bought a used vehicle but it had 31k miles but I was told it passed an inspection. It’s sad because nobody seems to value the after sale satisfaction at this dealership. Doesn’t help that I live about 3 hours away so I can’t just go back until they make it right. Do your research because their vehicle may not be what they advertise!

Max and John were great in helping purchase a new vehicle. Highly recommend working with them.

Amazing people super nice cheap cars and the vending machine snacks super cheap

Coop was a phenomenal sales professional, as well as the staff. Everything was smoothe and seamless with no issues. The customer service was beyond exceptional, and I will definitely make the drive back when I'm in the market for another vehicle!

Great salesperson. Thanks Cooper!

Max was fantastic! I had a great experience with him —he was knowledgeable, helpful and answered all our questions patiently. I loved working with him and will definitely refer him to others looking for a great deal! Well done, sir!

Ashley and Patrick of Spitzer Ford and Cuyahoga Falls are absolutely amazing. I went and believing that I would have a difficult time as I am rebuilding in my life. Ashley and Patrick assured me that I would be OK and they would make something work for me. This is really a place for the people. As a young family, I need a vehicle to get my 14 month old son around and they got me in a vehicle the same day. The exact vehicle that I was looking at. They sent me home with a nice clean car that my ... Read More

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Google - Aug 8, 2026

Ashley and Patrick of Spitzer Ford and Cuyahoga Falls are absolutely amazing. I went and believing that I would have a difficult time as I am rebuilding in my life. Ashley and Patrick assured me that I would be OK and they would make something work for me. This is really a place for the people. As a young family, I need a vehicle to get my 14 month old son around and they got me in a vehicle the same day. The exact vehicle that I was looking at. They sent me home with a nice clean car that my whole family can enjoy. Thank you so much for all you’ve done.

I worked with Tina and Aydric today; and they were PHENOMENAL! Service and sales was TOP TIER… They even send you a video of your vehicle being serviced! 😎 Happy to have worked with them at their store! Thank you again!

I have bought 4 new cars from this dealership it has always been a good experience but i will say I do not like the fact that this time I didn't see the purchase agreement breakdown till I was sitting in finance office and caught a few errors that would of cost me money and the finance guy twice had to redo paperwork. I think a better practice would to go thru purchase agreement with customer prior to sending them to finance office

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We had a fantastic experience purchasing our 2022 Ford Explorer! David was incredibly knowledgeable, efficient, and friendly throughout the entire process. John in Finance was professional, took the time to explain all of our options, and helped us make the best decision for our family. Rob Licursi, Ashley and Patrick, the entire team did an outstanding job making the purchase seamless from start to finish. Everyone was welcoming, attentive, and truly went above and beyond to ensure everything went smoothly. We couldn’t be happier with our experience and highly recommend this dealership!

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I had a great experience at Spitzer Ford buying a new car after the transmission suddenly died in my old one. Max was very helpful finding vehicles in my budget with the features I was looking for, and he was very patient answering all my questions. The whole team was very friendly and easy to work with!

I was browsing the parking lot to look at broncos did not intend to purchase however Ashley Dawson approach and she was so so friendly not pushy helped me look for what I wanted next thing I knew I was purchasing and driving off the lot with a new car. All because Ashley was so patient and very informative. Did everything not pushy very relaxed and extremely pleasant. I highly recommend if you need a new car look for her.

Cooper was great and straight forward! We will definitely be using him with any purchases of future vehicles

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Spitzer Ford Cuyahoga Falls is the best dealership. Everyone that works there is very personable. I won't take my car anywhere else. ⭐️⭐️⭐️⭐️⭐️

I’ve been a customer for ten years and bought four vehicles in the past. I purchased a 2020 F150 and I have had this truck serviced every five thousand miles since new at this dealership. I was in for service about a week ago and had your sales manager approach me about trading my truck in on a different vehicle. I came in today and was absolutely shocked on how this dealership has changed for the worse. There is no loyalty for being a loyal customer apparently. Just Awful!

The folks at Spitzer Ford of Cuyahoga Falls are top notch. Darryl was our salesperson and was a delight to work with. We came in from out of state and he and John coordinated a seamless experience. We arrived, were warmly greeted, worked through our documents and were back on the road with our awesome new Ford! Thank you to the entire team at Spitzer!

I have used the Spitzer dealership for years to get my cars check up as I call it, I feel comfortable. I don’t feel like they’re trying to rip me off. The experience of buying a car was really good being an older woman. It’s hard to not to feel being taken advantage of, but I did not feel that way at all.

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Absolutely the worst dealership ever The should close down or fire everyone their Absolutely garbage

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Rushed us out so much so that my phone was left behind. Proceeded to not explain anything and then refused to help when my transmission went out 20k miles later. Absolutely the worst dealership known to man

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Coop has been a great person to work with through the whole process and Patrick and John have also been great as well

Really a great dealership! I have been to 6 in this week and they stand out as the best. I haven't decided on a new car you but when I find the right one I hope it through them. Super nice company/dealership. I highly recommend these guys.

I just purchased my second car Spitzer and I will never do it again. I work with Darryl (salesman), great guy and the best! Their service department where I had all my work done is fantastic! But….. the financing side is extremely shady and will screw you. They told my wife and I when she was purchasing her car from there Navy Fed was black listed and there was no way they could use them and had to go through them. And after I went through great lengths of arguments and threats they decided to use them which saved me ... Read More

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Google - Jun 17, 2026

I just purchased my second car Spitzer and I will never do it again. I work with Darryl (salesman), great guy and the best! Their service department where I had all my work done is fantastic! But….. the financing side is extremely shady and will screw you. They told my wife and I when she was purchasing her car from there Navy Fed was black listed and there was no way they could use them and had to go through them. And after I went through great lengths of arguments and threats they decided to use them which saved me over 2k over 1 full point. The financial department clearly was trying to take advantage of my wife while I wasn’t there and I will never do business with them again and I suggest you don’t either.

I just purchased my second car Spitzer and I will never do it again. I work with Darryl (salesman), great guy and the best! Their service department where I had all my work done is fantastic! But….. the financing side is extremely shady and will screw you. They told my wife and I when she was purchasing her car from there Navy Fed was black listed and there was no way they could use them and had to go through them. And after I went through great lengths of arguments and threats they decided to use them which saved me ... Read More

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DealerRater - Jun 17, 2026

I just purchased my second car Spitzer and I will never do it again. I work with Darryl (salesman), great guy and the best! Their service department where I had all my work done is fantastic! But….. the financing side is extremely shady and will screw you. They told my wife and I when she was purchasing her car from there Navy Fed was black listed and there was no way they could use them and had to go through them. And after I went through great lengths of arguments and threats they decided to use them which saved me over 2k over 1 full point. The financial department clearly was trying to take advantage of my wife while I wasn’t there and I will never do business with them again and I suggest you don’t either.

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My experience was simple and quick. I am thrilled with my new vehicle! Thank you!

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She was great did a great 👍 job .....thank you so much

I had a great experience purchasing my vehicle. A huge thank you to Coop for helping me through the process and making everything feel much less stressful. I’d also like to recognize John White in finance for working with me on my deposit and helping find the best deal possible based on my needs and budget. The entire team was honest, professional, and willing to work with me every step of the way. They took the time to explain my options, answered all my questions, and never made me feel pressured. I truly appreciate the effort they put into ... Read More

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Google - Jun 11, 2026

I had a great experience purchasing my vehicle. A huge thank you to Coop for helping me through the process and making everything feel much less stressful. I’d also like to recognize John White in finance for working with me on my deposit and helping find the best deal possible based on my needs and budget. The entire team was honest, professional, and willing to work with me every step of the way. They took the time to explain my options, answered all my questions, and never made me feel pressured. I truly appreciate the effort they put into helping me get into a vehicle that fit both my situation and my goals. If you’re looking for a dealership that genuinely tries to help their customers, I’d definitely recommend giving them a chance.

It was a very quick process and justin worked with us to get what and where we wanted

Max was absolute pleasure to work with. There was no sales pushes, easy to talk to. Got me in the car that fit my needs.

Accommodating, professional, caring service at Al Spitzer Ford in Cuyahoga Falls, Ohio. They put on my window guards & repaired the upholstery tear excellently and quickly. I highly recommend their products & service.

Brought my truck in for a two hour dash issue. Turned into 5 hours with nothing accomplished. On the 5th hour when I asked for my truck back they said they were going to submit a ticket bc after they replaced parts there was no change. The time before this it was 4 hours on an oil change and for them to diagnose the problem that they said was only going to take 2 hours. Take it somewhere else if you want good service.

Very good this is my fourth car l bought from there and always off of Daryl the salesman

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So friendly & helpful. Love this dealership. Worth the drive.

Z was great and made sure things were done.

Painless Professional and the trade in the was fair and the experience was good Great job Eric

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I purchased my first F-150 from this dealership over four years ago, and the experience was excellent from start to finish. The pricing was fair, and everyone I worked with was professional, respectful, and pleasant throughout the process. Since then, I put over 40,000 miles on the truck before recently selling it. Even after the sale, the dealership continued to provide outstanding support. During the warranty transfer process, the Finance Manager, Jonathan White, was especially helpful and great to work with. We ran into a few complications due to my PCS move out of Ohio, but he took the time to ... Read More

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Google - May 29, 2026

I purchased my first F-150 from this dealership over four years ago, and the experience was excellent from start to finish. The pricing was fair, and everyone I worked with was professional, respectful, and pleasant throughout the process. Since then, I put over 40,000 miles on the truck before recently selling it. Even after the sale, the dealership continued to provide outstanding support. During the warranty transfer process, the Finance Manager, Jonathan White, was especially helpful and great to work with. We ran into a few complications due to my PCS move out of Ohio, but he took the time to help find a solution and made the process as smooth as possible. I truly appreciate the customer service I received and would highly recommend this dealership to anyone looking to purchase a Ford.

Well I was under the impression that when I bought my car I had to free oil changes. I wasn't told that it was from a year of purchase. When I called and showed up I mentioned it being my last free oil change. I wasn't corrected. Then after waiting over 2 hours for an oil change I was then charged for it. I wasn't told that given a small discount but I wasn't expecting to pay so I had a 3% fee. The crazy 2hr oil change made me late for a co workers retirement ceremony.

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When I got my truck the said it came with 2 free oil changes. I call for my last one mentioned it was my last free oil change and when I turned in my truck I mention to was my last free oil change. An oil change taking over 2hrs making me late for my friend and co workers retirement ceremony and guess what they charged me. And a credit card fee because since I wasn’t expecting to pay so I didn’t have cash. So they said that it was not actually 2 free oil changes but 2 in a year ... Read More

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Google - May 27, 2026

When I got my truck the said it came with 2 free oil changes. I call for my last one mentioned it was my last free oil change and when I turned in my truck I mention to was my last free oil change. An oil change taking over 2hrs making me late for my friend and co workers retirement ceremony and guess what they charged me. And a credit card fee because since I wasn’t expecting to pay so I didn’t have cash. So they said that it was not actually 2 free oil changes but 2 in a year from purchase. Just seems slimy and dishonest to me. I’ll never go there again.

I had a recall notice and they took care of it quickly and effortlessly.

Excellent Love the dealership.. Cooper and Z were extremely knowledgeable and professional. Fast easy service.

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Service Dept excellent fast service, they don't try to push unnecessary repairs on you.

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Mobile service for a recall. Technician was polite, knowledgeable, and professional. No charge for service.

They were a great group of people. They helped us immediately help us find a car for our daughter and we purchased it, and it was like a in and out thing, no difficulties at all.

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I was very pleased they kept me informed about my car they picked up and and delivered

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Easy process from start to finish. Great sales and quick process. Thrilled with the outcome and will purchase from here again for the 3rd time. Thank you Spitzer and the team.

The dealership was like most dealerships. They are trying to serve their customers and themselves. I thought the experience was a quality one and the people were friendly. I believe they made the buying experience good. Time wise I wish it could have been quicker but we all know that there is only so much we can do when so many departments are involved. I’ve purchased multiple vehicles from Spitzer Ford and would do so again.

I work with Zyan Sheffield. I did not work with Mark Carter. Zyan was excellent. In terms of customer service very personable extremely knowledgeable. Overall outstanding. My service experience was excellent as I said overall an outstanding experience thank you.

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The visit to Spitzer Ford was excellent. Oil change, rotation, and an air filter. The experience was no drama, efficient and nice people to interact with.

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Darryl was a great sales person, not pushy and very grateful for customers. Ask for Darryl for sure.

Was taken advantage on a recall. $209 later didn't even fix it. Was in market for new truck won't be back to Spitzer. Z the service tech is worthless.

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One of my smoothest maintenance experiences on my Explorer Tina answering any questions I had about the process Especially with the accommodation of picking up and delivering my auto because that morning I woke up with a sinus headache and stayed laying down all day

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I don’t understand why I have to pay for audio module just had backup camera replaced.

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Dylan put tires on my car and got me all fixed up right. Great young fella! Will return for service in the future.

Everything was handled with what updates they had will finish recalls when they are able to get it done

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We were able to come to a deal we both were happy with and completed the sale. This was my 2nd purchase from this dealership and highly recommend.

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I had a great experience. The people were courteous and helpful. What's my repairs

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In all honesty I was dreading coming to a dealership and getting a used vehicle. The customer service is so fantastic. Not pushy. Dave Patrick Aydrik and Mick. Great great peple!!

Great experience with Darryl! He was welcoming, very knowledgeable & a good communicator. He took the time to help us figure out what we wanted & then secured a car that met our requirements. He was great to work with!

DARRYL is the best. Come see him and he will definitely get you in a car. 5 stars!

I am totally impressed and pleased with the service provided by Spitzer Ford Cuyahoga Falls. Fro. The time they picked up my car until drop off time "EXCELLENT ". Thank you 😊

Efficient, respectful and gets the job done Attentive, fast and I would highly recommend this dealership for insurance claim repairs

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Absolutely unacceptable experience from start to finish. Zero follow up, complete lack of professionalism, and a front desk employee who was rude, uninformed, and unable to provide even basic, accurate information about my vehicle's status. Communication was nonexistent. Management didn't improve things - instead, they added passive-aggressive attitudes on top of already terrible service. This place is disorganized, poorly led, and clearly lacks accountability. I've been using Ford service departments since purchasing my vehicle in 2012, across multiple states, and this is - by far - the worst Ford service group I have ever dealt with. 0 stars across ... Read More

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DealerRater - May 7, 2026

Absolutely unacceptable experience from start to finish. Zero follow up, complete lack of professionalism, and a front desk employee who was rude, uninformed, and unable to provide even basic, accurate information about my vehicle's status. Communication was nonexistent. Management didn't improve things - instead, they added passive-aggressive attitudes on top of already terrible service. This place is disorganized, poorly led, and clearly lacks accountability. I've been using Ford service departments since purchasing my vehicle in 2012, across multiple states, and this is - by far - the worst Ford service group I have ever dealt with. 0 stars across the board! I will never return and would strongly caution others to take their business elsewhere. This operation needs entirely new leadership.

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⭐️⭐️⭐️⭐️⭐️ I had an excellent experience with this service from start to finish. I scheduled my car to be picked up for an oil change right from my work location, and the entire process was seamless. They kept me informed with a text when they were on the way, and they arrived exactly on time. The driver, Bill, was professional, friendly, and made everything easy. The video walk-through of the service inspection really earned my trust—it was transparent, thorough, and gave me confidence in the work being done. This is an amazing service—I truly appreciate the convenience and how ... Read More

Full review text opened.

Google - May 6, 2026

⭐️⭐️⭐️⭐️⭐️ I had an excellent experience with this service from start to finish. I scheduled my car to be picked up for an oil change right from my work location, and the entire process was seamless. They kept me informed with a text when they were on the way, and they arrived exactly on time. The driver, Bill, was professional, friendly, and made everything easy. The video walk-through of the service inspection really earned my trust—it was transparent, thorough, and gave me confidence in the work being done. This is an amazing service—I truly appreciate the convenience and how well everything was handled. I highly recommend Al Spitzer Ford!

Everyone was very friendly and knowledgeable. Overall the whole process did not take to long.

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Excellent service and repairs. They said what they would do and did what they said.

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Will miss simple stuff during appointments, price inconsistency and wait time can be a little much at times

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Everything went very well thank you It was a great experience and everything went well.

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Quick service

Unbelievably bad experience with the guy James from service center! He deserves to be fired immediately! For any question about this matter you can contact me directly!