Customer Testimonials
Really a great dealership! I have been to 6 in this week and they stand out as the best. I haven't decided on a new car you but when I find the right one I hope it through them. Super nice company/dealership. I highly recommend these guys.
I just purchased my second car Spitzer and I will never do it again. I work with Darryl (salesman), great guy and the best! Their service department where I had all my work done is fantastic!
But….. the financing side is extremely shady and will screw you. They told my wife and I when she was purchasing her car from there Navy Fed was black listed and there was no way they could use them and had to go through them. And after I went through great lengths of arguments and threats they decided to use them which saved me ... Read More DealerRater - Jun 17, 2026
My experience was simple and quick. I am thrilled with my new vehicle! Thank you!
She was great did a great 👍 job .....thank you so much
I had a great experience purchasing my vehicle. A huge thank you to Coop for helping me through the process and making everything feel much less stressful. I’d also like to recognize John White in finance for working with me on my deposit and helping find the best deal possible based on my needs and budget.
The entire team was honest, professional, and willing to work with me every step of the way. They took the time to explain my options, answered all my questions, and never made me feel pressured. I truly appreciate the effort they put into ... Read More Google - Jun 11, 2026
It was a very quick process and justin worked with us to get what and where we wanted
Max was absolute pleasure to work with. There was no sales pushes, easy to talk to. Got me in the car that fit my needs.
Accommodating, professional, caring service at Al Spitzer Ford in Cuyahoga Falls, Ohio. They put on my window guards & repaired the upholstery tear excellently and quickly. I highly recommend their products & service.
Very good this is my fourth car l bought from there and always off of Daryl the salesman
So friendly & helpful. Love this dealership. Worth the drive.
Z was great and made sure things were done.
Painless Professional and the trade in the was fair and the experience was good Great job Eric
I purchased my first F-150 from this dealership over four years ago, and the experience was excellent from start to finish. The pricing was fair, and everyone I worked with was professional, respectful, and pleasant throughout the process. Since then, I put over 40,000 miles on the truck before recently selling it.
Even after the sale, the dealership continued to provide outstanding support. During the warranty transfer process, the Finance Manager, Jonathan White, was especially helpful and great to work with. We ran into a few complications due to my PCS move out of Ohio, but he took the time to ... Read More Google - May 29, 2026
Well I was under the impression that when I bought my car I had to free oil changes. I wasn't told that it was from a year of purchase. When I called and showed up I mentioned it being my last free oil change. I wasn't corrected. Then after waiting over 2 hours for an oil change I was then charged for it. I wasn't told that given a small discount but I wasn't expecting to pay so I had a 3% fee. The crazy 2hr oil change made me late for a co workers retirement ceremony.
I had a recall notice and they took care of it quickly and effortlessly.
Excellent Love the dealership.. Cooper and Z were extremely knowledgeable and professional. Fast easy service.
Service Dept excellent fast service, they don't try to push unnecessary repairs on you.
Mobile service for a recall. Technician was polite, knowledgeable, and professional. No charge for service.
They were a great group of people. They helped us immediately help us find a car for our daughter and we purchased it, and it was like a in and out thing, no difficulties at all.
I was very pleased they kept me informed about my car they picked up and and delivered
Easy process from start to finish. Great sales and quick process. Thrilled with the outcome and will purchase from here again for the 3rd time. Thank you Spitzer and the team.
The dealership was like most dealerships. They are trying to serve their customers and themselves. I thought the experience was a quality one and the people were friendly. I believe they made the buying experience good. Time wise I wish it could have been quicker but we all know that there is only so much we can do when so many departments are involved. I’ve purchased multiple vehicles from Spitzer Ford and would do so again.
I work with Zyan Sheffield. I did not work with Mark Carter. Zyan was excellent. In terms of customer service very personable extremely knowledgeable. Overall outstanding. My service experience was excellent as I said overall an outstanding experience thank you.
The visit to Spitzer Ford was excellent. Oil change, rotation, and an air filter. The experience was no drama, efficient and nice people to interact with.
Darryl was a great sales person, not pushy and very grateful for customers. Ask for Darryl for sure.
Was taken advantage on a recall. $209 later didn't even fix it. Was in market for new truck won't be back to Spitzer. Z the service tech is worthless.
One of my smoothest maintenance experiences on my Explorer Tina answering any questions I had about the process Especially with the accommodation of picking up and delivering my auto because that morning I woke up with a sinus headache and stayed laying down all day
I don’t understand why I have to pay for audio module just had backup camera replaced.
Dylan put tires on my car and got me all fixed up right. Great young fella! Will return for service in the future.
Everything was handled with what updates they had will finish recalls when they are able to get it done
We were able to come to a deal we both were happy with and completed the sale. This was my 2nd purchase from this dealership and highly recommend.
I had a great experience. The people were courteous and helpful. What's my repairs
In all honesty I was dreading coming to a dealership and getting a used vehicle. The customer service is so fantastic. Not pushy. Dave Patrick Aydrik and Mick. Great great peple!!
Great experience with Darryl! He was welcoming, very knowledgeable & a good communicator. He took the time to help us figure out what we wanted & then secured a car that met our requirements. He was great to work with!
DARRYL is the best. Come see him and he will definitely get you in a car. 5 stars!
I am totally impressed and pleased with the service provided by Spitzer Ford Cuyahoga Falls. Fro. The time they picked up my car until drop off time "EXCELLENT ". Thank you 😊
Efficient, respectful and gets the job done Attentive, fast and I would highly recommend this dealership for insurance claim repairs
Absolutely unacceptable experience from start to finish. Zero follow up, complete lack of professionalism, and a front desk employee who was rude, uninformed, and unable to provide even basic, accurate information about my vehicle's status. Communication was nonexistent. Management didn't improve things - instead, they added passive-aggressive attitudes on top of already terrible service. This place is disorganized, poorly led, and clearly lacks accountability. I've been using Ford service departments since purchasing my vehicle in 2012, across multiple states, and this is - by far - the worst Ford service group I have ever dealt with. 0 stars across ... Read More DealerRater - May 7, 2026
⭐️⭐️⭐️⭐️⭐️
I had an excellent experience with this service from start to finish. I scheduled my car to be picked up for an oil change right from my work location, and the entire process was seamless.
They kept me informed with a text when they were on the way, and they arrived exactly on time. The driver, Bill, was professional, friendly, and made everything easy.
The video walk-through of the service inspection really earned my trust—it was transparent, thorough, and gave me confidence in the work being done.
This is an amazing service—I truly appreciate the convenience and how ... Read More Google - May 6, 2026
Everyone was very friendly and knowledgeable. Overall the whole process did not take to long.
Excellent service and repairs. They said what they would do and did what they said.
Will miss simple stuff during appointments, price inconsistency and wait time can be a little much at times
Everything went very well thank you It was a great experience and everything went well.
Quick service
It was awesome. The service dept guy Zyan was amazing.
Great service and friendly counter people. The waiting area is super, plenty of choice for drinks and coffee. Fast turnaround for maintenance services.
On time service friendly people. See above Fast friendly service and explained to me any issues.
Darryl and Adrick were an amazing help and made my experience super easy and painless! Highly recommend!
Everything was great . Patrick worked his magic and Coop was just outstanding !!! Thank you spitzer you definitely have new customers for life !! Ed
Good people, answered all questions, on time and on target. Been going there for years.
Brought Ford F-150 Hybrid in for a recall service on faulty trailer module communication. Technician repaired expititiously at no cost. He also found faulty battery and replaced and reprogrammed all software properly. Very happy with the service, courtesy and professionalism.
My experience is good, but when they are finished, they don't put the options on my dashboard right back to where they were and I have to ask them to do that
Recalls performed
They valeted my truck from work and back. They fixed my issue, quickly at l no cost!
Good over all, but service writer did not address the concerns i had about the transmission when in sport mode and i feel the answer he did give me was poor at best. Other than that vehicle is good and time was on point with what i was told
They completed the work quickly and exactly to the quoted cost. Would recommend the service department.
Above expectations and friendly staff Pleasant experience from start to finish no complaints definitely recommended
Everyone was quick to help.
Everyone was friendly, efficient and respectful. Zyan went above and beyond expectations. I'll be back when I need anything for my Escape
Organized efficient service area and pricing was right.
Darryl was helpful and was great experience
Car needed to get checked out for two recalls. Service was quick.
Spitzer Ford always takes great care of me and my vehicles. It’s been over 25 years since i first started using them.
Stopped by for oil change and tire rotation. They were able to get me in as well as give me a ride to grab lunch while I waited.
Work was done well within a reasonable time That is all I have to say
Erick was great and the manager of store. The finance person wasn't pleasant to work with.
Darryl was my salesman, and did a great job. Had all the answers and very easy going. A+ to Darryl
Darryl was great to work with. He gave me all options but also was considerate of my goal in spending and was able to get the price down with a vehicle I love. They answered all of my questions and were transparent during the breakdown of cost when asked questions. My vehicle was on stop sale when I bought it due to the screens on recall, Darryl kept me updated a few times a week on an estimated time for my vehicle to be ready. Great communication.
All staff members were helpful and courteous. Helped with my questions and were efficient. Recommend them for future buys.
Quick and as simple as could be Good job james. Thank you All right Correct
Max and John were very helpful and friendly! Made our car buying experience a great one!
Extremely friendly I enjoy being there
Great job love it
Easy and wonderful The experience was a good transition. I would buy from here again
Spitzer completed the routine maintenance in a short period of time. I didn’t have to wait long as opposed to my previous experience at another dealership. They were professional and checked on me for any needs, and when done, they explained what was done.
Max Patrick and Mike were awesome. I would definitely recommend them
We rated Mark Carter but have no idea who he is. The service was good, we feel our vehicle was completed and all areas of concern were addressed. We were a little disappointed in the communication, we had to call to find out the statis of our repairs
Quick, friendly and professional. I have always gotten great service at Spitzer. I wouldn't go anywhere else. Thanks.
Great had the parts I needed
Was able to get my car’s service scheduled when it worked for me and made the process smooth and effortless. Fixed the recall and I was able to get on with my day! Thank you!
I like this dealership because I feel like they are honest and they don't try to sell me unnecessary things.
Quick, friendly, professional group of employees. The easiest purchase I've made in years. I recommend anyone to go there if you want the same experience. Go see sales rep Armani! Love my Bronco!!
Was out of town had towed to shop it took 5 days to fix when we picked it up belt was put on backwards fell off truck had to call Mobil unit to fix
Darryl was awesome great people at Spitzer.
