Customer Testimonials
When I arrived at Spritzer Ford for my service appointment, Lindsey Valentine greeted me with a smile and asked how she could help me. I told her I was there for an oil change and tire rotation. She advised me that at 15,000 miles I might want to have a fuel induction service done. I would not have thought about that, but decided to have that done as well. She also asked if I would like to have my vehicle washed at no extra charge. Of course I said "yes"!🙂
She was informative,pleasant and professional. As it took ... Read More DealerRater - May 14, 2025
Darryl Williams at Al Spitzer Ford in Cuyahoga Falls was absolutely amazing! He made car buying an enjoyable experience. In fact, the entire staff of the dealership went out of their way to create a very low pressure environment. I HIGHLY recommend going to Al Spitzer Ford if you’re looking for a new car. Ask for Darryl (although you’ll have a pleasant experience with any of their salesmen).
Corey in service was very professional and courteous. I don't know who was the service Tech but he did a fine job. Sounds like you have a great team going for you.. Thanks
Steven Cooper did everything he promised. He was fast courteous and friendly. I was very impressed with the service.
Ford Spitzer in Cuyahoga Falls is clean and the people are very welcoming! My service rep was Lindsey Valentine and she was amazing, she really knows her stuff! She fully explained what they were going to do, what items were coming up for service along with an estimate, plus we talked about tires. I had alot of questions and Lindsey answered them all! Supreme customer service! I used to go to 2 other Ford service dealers/Quick Lanes and found I needed to go somewhere else where they were not pushing unnecessary charges. I felt I was being taken advantage of ... Read More DealerRater - Mar 20, 2025
Corey in the service department did a super job on my car. Very courteous and polite
I visited Al Spitzer Ford last weekend and was helped by Lauren Reitz. She was absolutely amazing and made my first car purchase go as smoothly as possible. As a whole, the experience was great and I would recommend this dealership to anyone looking to purchase a vehicle.
We bought a Spitzer certified used car last March. Everything worked and has been problem free. All interaction with everyone at this dealership has been great, and transactions above board with everything explained in advance. At 74 years old, I wish I had gone here years ago. The best I’ve ever done business with.
The guys at Spitzer ford were professional and quick with the maintenance updates on my vehicle. I’ll always come back to them.
My husband and I were in the market for a used truck. I'll skip to the great part; We left the lot in a brand-new Ford F-150! Nathan was our salesman. He was phenomenal and had a great sense of humor. Even after he told us what the inventory was for used trucks, which was not within our parameters, we were still sitting there. This was because he was so personable, persistent in trying to get to know what our needs were and continued finding ways to help. He made us feel comfortable and as if we were in ... Read More DealerRater - Feb 9, 2025
Had the Maverick in for service and Corey Graham was really helpful and informative on answering some questions that I had. A-ONE
Errick Herrin offered great service. He really took the time not to rush me into my next car, and I tried several vehicles before making a decision. I actually spent much longer than I had planned, but it didn't seem that long. All vehicles had CarFax available, and all my questions were answered. Errick really listened to what I wanted. With used car sales being what they are today, I feel much more confident with the warranty and the longevity of Spitzer Ford. Patrick Zanko also assisted with some details. Thank you!
Everyone at the dealership was very friendly, courteous and went of their way for me. Errick Herrin was great to deal with and made the car buying process go smoothly. I would highly recommend Errick and the team at Spitzer!
Everyone from sales, service, & parts have been excellent, thoughtful, courteous, & very professional whenever I have had to speak to any off Spitzer’s staff! I love my new Bronco! Thanks again to Spitzer Ford, CUYAHOGA FALLS!
This dealership was really helpful in my process of getting a new car. I worked with Cooper, he was really helpful and extremely patient because i had a lot of questions. He showed me different options and made sure i was satisfied with what i was getting into.
Cooper was fantastic. Really, everyone was. I can recommend this dealership without hesitation. You'll be happy!
Everyone at the dealership was friendly, and professional and made the whole process go smoothly.
Scott Torrence was a superb Service Advisor. We were traveling on vacation from Wisconsin to Virginia when the low oil pressure light came on. We were able to quickly get an appointment at Spitzer Ford. Scott checked us in and kept us informed all along the repair process. We thought it would take 5 to 6 hours, but Scott and his team delivered in less than 3 hours. He was courteous, professional, efficient, and obviously dedicated to top-notch service. Well done!!
I have been trying to get information on a Lincoln nautilus for over 2 weeks and Devon the sales person has been anything but helpful. I sent three requested via the website before I ever was contacted by anyone. When I was contacted by Devon he texted me he would get me photos and inspection sheet 9/11 @ approxiaetly 9:50 . After not hearing anything I reached out at 4:00 on 9/11 and was told the nautilus was in transit he would let me know whe. It arrives. 9/13 I reached out again and was told he was off work to let him ask his manager. On 9/14 after ... Read More DealerRater - Sep 21, 2024
Jaden Hescht and the team at Al Spitzer Ford in Cuyahoga Falls was great to work with. Kept me informed on the process and what was going with with delivery of my car.
We were helped by Nathan Bimini and he did an excellent job for us. He was knowledgeable and very efficient.
Steven Cooper from Spitzer Ford made the entire leasing process smooth, quick, and easy! He was attentive to my needs and went above and beyond to assist me in getting my payments to where I wanted and even picked up my car himself from another dealership, saving me money in the process I am so pleased with my experience and would certainly go back!
I had a very good experience with Sales Person, Nathan Brunoni. It was refreshing to meet and deal with a young man that gave his constant attention through the deal. I felt very comfortable with the entire dealership and would recommend. Please call Nathan if you need a car.
I was looking for a reliable passenger car for a few reasons and found the Impala at Spitzer Ford and like the pictures and description of the car, So I went to look at it and drive it. Darryl Williams was the salesman and was very nice to talk to and deal with. The car is what he has described to me and it runs drives and performs as I have wanted it to. I would really return or refer people to use this dealership. Thank you guys very much. Ron.
Polite, they listen to what you want and need. They work with you to find the best vehicle. Love them
Scott Gilmore was the Spitzer representative that made sure I was taken care of. I appreciated his professionalism and candor while making sure I was completely satisfied.
Scott Gilmore was eager to help check me in for service and went the extra mile to make sure I was informed about the work being done on my son's vehicle. He was kind enough to say my son has a few more years of being messy and with 4 boys of his own, I will believe him. Scott made sure I was happy with the car and walked me to it when I picked it up. That was a nice touch.
Coop was amazing! Helped me find an amazing car that fit me well. Also got me a great deal on my trade in vehicle. 100% recommend the dealership and Coop!
Nathan was excellent. I have gotten my 2017 Ford Fusion, 2020 Ford Escape and now my 2023 Ford Escape from there and my experience have been nothing but excellent from sales to service. I will continue to take my car there for service as well. Thank you Nathan for working my deal! You did an excellent job
Lucia Thomas did a great job with the service to the Maverick at Al Spitzer Ford. And it was a pleasure to talk with her about different ideas for some accessories. 100!
Everyone here is consistently helpful and kind! I’ll never go anywhere else 🙂 I’ve now bought and sold 2 cars here and from start to finish both times it was an absolute breeze! Ask for Cooper if you are looking for the best service and the best deals!
Coop was a great salesman I told him what I was looking for and he found the up grade I was looking for. He helped get all things that was needed to get me on the road. The service department took care of the truck for me with the add on step boards and fixing a repair in a timely manner. Thank you to the whole team there.
Cooper was very frielndly and professional. He went above and beyond to help me with my truck purchase.
Jon Baird did an excellent job working with me. He answered all my questions and any concerns about purchasing the vehicle that I was interested in. He went up an beyond making everything a smooth transition. I also worked with Jon Baird. He helped us through so much with getting everything hooked up to the vehicle.
My salesman Steve Cooper listened to what I was looking for and delivered the deal I was happy to sign
Steve cooper was awesome and quick with getting me my new car, will see again
Steven Cooper was very helpful with our purchase of a 2024 Edge. He located the vehicle we wanted at a nearby dealership,had it prepped and ready in a day. With the help of Patrick Zanko & Aaron Walsh I was confident we had the best deal possible. This is the third vehicle our family has purchased at Spitzer Ford and we will continue to do business here.
Jaden Hescht did a great job finding the right vehicle for us to test drive and the sales manager, Matt Urbas, worked hard to find exactly the car we wanted. There was no pressure, just a good deal, good price on the trade-in, and friendly, hard working guys. This was the best car buying experience I've ever had.
The guys at spitzer were amazing and extremely helpful! They worked so hard to make sure I got into a vehicle and left with a vehicle and got me into a beautiful Honda HRV with only 29k miles! I can’t thank them enough Gary, Matt, and Aaron are amazing! Everyone at this location is great!
Matt and Gary are the definition of customer service. Matt ran every possible scenario to get me to a price point I was confident with for a new Ford Bronco. While Gary hand delivered the vehicle to my house to test drive, give a full car rundown, and finalize paperwork. Once completed he took the old car from my driveway and replaced it with an awesome new Bronco. I didn’t have to lift a finger or drive to a dealership and spend a full day walking lots. This was the smoothest car transfer I have ever had.
Matt and ... Read More DealerRater - Mar 3, 2024
Devon Stahl was outstanding! He clearly communicated the whole car buying process which made me very confident in my purchase! Next time you buy a car ask for Devon!
We came in to look at a used 2017 Cadillac ATS AWD. Our salesman, Darrell Williams made us so completely comfortable that ,within 20 minutes, we decided to simply purchase it that evening. Things couldn't have been more friendly, relaxed and simple. I will definitely use AL Spitzer again.
Scott Gilmore was extremely helpful in solving my problems. The problem with the car fob was resolved.
Jaden Hescht and the rest of the spitzer group were very helpful and knowledgeable. They made the process of trading in my car and putting me in a new car seamless.
Gary Zdesar & the whole team was so nice the moment I walked in the door. I will be recommending anyone looking for a car to come here!!
Everyone their was really friendly and helpful , I was expecting to be their for a few hours and we were in and out in about an hour and a half , Devon was the man who helped me and he was really nice and answered any questions I had. They even took my car that I had recently hit a deer with , , over all great experience!
We pulled into the parking lot and Devon Stahl met us at the door. Very nice guy, polite, courteous, friendly and helpful.
Scott Gilmore and the service department, took care of me and my Flex. They went above and beyond to make my experience a good one. Highly recommend.
Jack Schroeder did an awesome job to help us with the lease of a new vehicle. He explains the process and treats us fairly going above and beyond to meet our needs. We are more than happy with our deal and how we were treated.
I got the assistance that ineeded. The service was much appreciated. thank you for your help.
The service advisor Lucia Thomas was very professional and kept me updated throughout the entire process of my repairs. Had couple items taken care of while in the shop which totaled $2200.00 and some change. One item that showed a complete lack of professionalism was a simple tire rotate. Technician rotated tires and is very obvious that they never checked tire pressure as the rear tires that were set to 70psi were now on the front and front tires that measured 52psi were now on the back resulting in a low tire pressure alarm. If they would have checked the sticker ... Read More DealerRater - Oct 13, 2023
Buying a new car was a pleasure with Devon Stahl. He was very knowledgeable and extremently courteous, concerned with our needs and our wants in a new car.
Took my car in for an overall wellness checkup, and they took care of the recall item’s quickly.
I drove to OH from PA to purchase a vehicle from Spitzer's. Bryan Allen was an excellent salesperson. Kind, personable, knowledgeable, not pushy, and best of all a Steeler's Fan!! Can't get much better than that! Go Bryan!! Audi's rock!
Jack Schroeder was a tremendous help selecting our new Bronco. He wanted us to pick what we wanted with no pressure. We are very satisfied!
Problem fixed in appropriate amount of time. Cost was what I expected. Everyone very courteous
Great service. Only problem was making appointment as I was put through to "girl who makes apptmts for service". She had. Voice mail & I was not called back. After waiting for a lengthy time I tried again & I reached Service Dept for appointment. Line dropped, it happens. I called back & got an apptmt. Service was handled great!
Lindsey Warner was our point of contact when we brought our Ford Fusion in for recall work. We had a good experience and she communicated by text to let us know the status of our car. However, I would recommend that when texting she identifies her name so we knew who to ask for when we called to check on status. She did a superb job helping to get all three recalls completed with our Ford Fusion. Thank you!
Devon Stahl w as a pleasure to work with when buying my Ford Escape at end of lease, he walked me through the process and made it comfortable and stress free.
Ryan Greewood was a pleasure to work with. He and his team made my buying experience very positive.
Lindsey Warner always goes above and beyond to help me with any car issues. I wouldn’t go anywhere else for service.
Great job, I went on Monday to see the truck, the payment was too high for me, so we left. The next day on Tuesday Rusty called and said, we will give you more for your truck, and lower the price of our truck. i called back, and talked with Rusty, he gave me a price I could live with. Told him I'd be over by 5 pm. The deal was done and i was home by a little after 7 pm. A great job by the team. Let me also say the young man Darrel who we talked to on ... Read More DealerRater - Aug 5, 2023
Lindsay was SO Very Helpful with All my questions & nees. She was prompt in getting my kit ordered & in & explained to me in terms I easily understood. They even washed my car & made her shiny & pretty!
Here's the deal - when looking for a new/used car it's always a complex, and sometimes a stressful experience. We worked with Gary and Matt, and it was a great experience! Gary worked with us to get our daughter her first car. He took time to get to know her, and us, listened and advocated for the financial requirements we had. It reminded me of how this process went when I was young - when people really cared about making right by the customer. The true judge in my opinion of a good/bad experience buying a ... Read More DealerRater - Jul 14, 2023
Great service, Lucia is so sweet and always very helpful . Wouldn't take my car anywhere else
I believe the service department did very good job. Scott, the service writer. He was very professional and a pleasure to deal with. The work was done correctly and so far so good. Everything is working just fine. My biggest complaint would be the pricing of service. I had thoughts of going to a non-dealership to get my service done but the only reason I came there is because of the points I have that gave me money off of my service. I was quoted $1300 to replace front struts that the service text said need to be addressed someday. That ... Read More DealerRater - Jun 14, 2023
Joshua Renyolds did a great job working the deal and explaining everything. I finalized the deal over the phone and was in and out of the dealership within an hour.
Lindsey helped me out so much with getting my tires and oil change. Was very patient with me and answered all my questions with kindness. Lucia is always nice when I come in as well. Ryan and Hunter the guys who shuttled me were kind and drove carefully.
Horrible place. I knew exactly what I wanted, set an appointment for that particular vehicle. I indicated on a follow up call with them that I was not interested in anything else.. I confirmed it was available, even spoke again with the dealer Gary while on the way, only to get there after a very long drive and be told it’s not available. They wasted my time and had the audacity to think just because they got me in the door they would be able to sell me what I did not want or ask for. They had every ... Read More DealerRater - May 18, 2023
William Cooper and the Greenwood's are an amazing team with superb customer service skills.
The customer service was top notch and very understanding of situation. Provided me with the best car that fit me, my budget and my to help my credit. I am very thankful!
I can’t thank this dealership enough, especially Quintin! Thanks to him I found my dream car and walked away more than satisfied.
Scott Gilmore did an awesome job and is a true professional. I would highly recommend him to anyone.
I was very impressed by the atmosphere of the dealership and the personalities of the employees..Josh Reynolds made the whole transaction so easy.. Thank you..
Scott Gilmore and Lucia are the best of the best. I couldn't have asked for more in terms of courtesy, friendliness, and helpfulness. I will highly recommend Spitzer Ford to all my friends and family. If and when I should ever decide to purchase a new vehicle, I will only purchase from the Spitzer dealership.
Darryl and the team that made this happen for me were amazing. I am very happy with the service. I would recommend them 110%
My 90 year old father was attempting to buy a new 2022 Ford Escape at this dealership. When he stopped to look at the car, the salesman told him he could get massive discounts if he financed the entire sale amount for six months. My father left. I stopped at the dealership to attempt to clarify the situation as I had spoken to the salesman and the sales manager about this sale before my father stopped there. I got the same message from the salesman. I asked how the dealership could post the price of the car on their website but not ... Read More DealerRater - Apr 17, 2023
Steven cooper bent over backwards to take care of me even with me changing vehicles a couple times..
i would tell a freind to ask for justin not pushy helpfull made it a good experience
If I had one thing to say about this dealership its Run FAR away from this place. You walk in with knowing what you want to pay and they force you into a payment triple than what you had in mind. The sales people here are the only ones that are keeping this place from being shut down. The sales managers and especially the GM need flushed out. Very poorly managed. Are not there for the customer and only want a sale. I turned my keys in and went to Klaben who have my forever business. Got into a vehicle ... Read More DealerRater - Mar 30, 2023
Lucia kept me informed about progress on the repair and that one of the problems I reported was covered under a recall. Have never had a better service experience!
Scott Gilmore service advisor was helpful and knowledgeable. I will be going back to Spitzer for my service needs in the future very professional and helpful dealership.
Wonderful working with Andrew Weingart when building my own Edge, then ordering it! At pick-up of my new Edge, in addition to Andrew, Aramis & Randy were most friendly & helpful! Looking forward to continuing my relationship with Al Spitzer Ford in Cuyahoga Falls, Ohio!!
I had a very good experience at Al Spitzer Ford in Cuyhoga Falls. Everyone was very polite and helpful especially my salesman Steven Cooper. Steven was very upfront and didn’t play games and at the same time very polite and helpful. I would highly recommend both Al Spitzer Ford and Steve if your looking for a new vehicle.
Service rep Lucia explained everything that was going to need done. Outstanding service. I would definitely recommend this deal to my family and friends
Called service to talk about replacing swollen lug nuts on my 2017 F-150 have taken all my cars here after buying them from different dealers and have never had an issue. Service was very annoyed about the reason I was calling like it was my fault the lug nuts are swollen. How about using one piece lug nuts and not crappy cheap ones. Talked to two disrespectful women in service. Then asked to be transferred to the General Manager and got no answer. Left my number requesting a call back and did not receive a call. Great job here Ford Motor ... Read More DealerRater - Mar 9, 2023
Scott Gilmore took great care of me, I really appreciate it. The work done on my passenger front inside door panel didn't hold up though, I think I was charged $75 for it and it is the same or maybe worse than it was, what can I do?
Cooper was our salesman. He delivered on everything we needed and made the process smooth and fast. There's a kid section with toys which made our visit with them even easier! Highly recommend! Great prices, friendly and professional service.
Dealership was very clean; everyone was very helpful. I plan to consider purchasing another car with this dealership.
We were shopping when our car would not start. After we were able to start going again we immediately drove to our dealer, Al Spitzer Ford. Mr. Urbas was able to take care of us without an appointment. The service department was able to diagnose our problem. They installed new battery. They also were able to do an oil change, which would have been needed later in the month and also replace the rear tires. We waited while the job was completed. Great staff and excellent service.
they got my car in told me how long it would take and gave me a ride back home four hours later my car was done they come and picked me up. THANK YOU
I never take my auto to anywhere else. The service department always handle any problem fast and efficiently. Advising me of my options and the quickly handling the service needed.
We came in to look at a used truck, it was not what we wanted. The salesman listened to what we were looking for, and said he would give me a call. He had 1 more idea, a low mileage truck on the lot - it was more money. We agreed to look, it was perfect. A year later, very happy with our purchase and the service.
They charge $561.00 for etch on your car. They told me they all ready put it on so they had to charge that much. They do this on all used cars so add $600 to price they list. They also were telling me the price of the car was $13,900 when the previous day they lowered it to $13,500 in their ad. They also charged the state max for processing fee of $250.00. Beware
Service completed on time and within the estimated cost. what more could a person want? I dealt with Matt Urbas.
Couldn't have been better... Lucia Thomas processed me in efficiently & pointed me to the lobby's waiting room while the work was done. I had my book, a Soft Chair, & the TV. If onl;y there were coffee pods available for the coffeemaker, I might still be there, idling away. The work was performed in less time that I expected. I recently retired from 50 years in the customer service business (not auto service - my trade is electronics). I know good service when I see it - and This Was !
My overall experience was OK Andrew Weingart did his best to rectify the situation I was satisfied after all was said and done .
Scott Gilmore was top notch. Got me in on a np notice appointment. Great job.
I only go to Al Spitzer Ford for ALL of my vehicles service work. From the
initial write up at the service desk to the necessary maintenance ... to go
anywhere else would simply be a mistake. You are ALWAYS kept well informed
by the very polite and friendly service employees. The mechanics are top notch
and get everything done in a very orderly and timely manner. I can't say enough
about how kindly everyone treats you. This service department will certainly
leave a smile on your face. And by the way, your vehicle will come back to you
washed ... Read More DealerRater - Nov 29, 2022
Andrew weingart was very helpful he had tires rotated and oil change when we questioned maintenance record