Customer Testimonials
Amazing people super nice cheap cars and the vending machine snacks super cheap
Coop was a phenomenal sales professional, as well as the staff. Everything was smoothe and seamless with no issues. The customer service was beyond exceptional, and I will definitely make the drive back when I'm in the market for another vehicle!
Great salesperson. Thanks Cooper!
Max was fantastic! I had a great experience with him —he was knowledgeable, helpful and answered all our questions patiently. I loved working with him and will definitely refer him to others looking for a great deal! Well done, sir!
Ashley and Patrick of Spitzer Ford and Cuyahoga Falls are absolutely amazing. I went and believing that I would have a difficult time as I am rebuilding in my life. Ashley and Patrick assured me that I would be OK and they would make something work for me. This is really a place for the people. As a young family, I need a vehicle to get my 14 month old son around and they got me in a vehicle the same day. The exact vehicle that I was looking at. They sent me home with a nice clean car that my ... Read More Google - Aug 8, 2026
I worked with Tina and Aydric today; and they were PHENOMENAL! Service and sales was TOP TIER… They even send you a video of your vehicle being serviced! 😎 Happy to have worked with them at their store! Thank you again!
I have bought 4 new cars from this dealership it has always been a good experience but i will say I do not like the fact that this time I didn't see the purchase agreement breakdown till I was sitting in finance office and caught a few errors that would of cost me money and the finance guy twice had to redo paperwork. I think a better practice would to go thru purchase agreement with customer prior to sending them to finance office
We had a fantastic experience purchasing our 2022 Ford Explorer! David was incredibly knowledgeable, efficient, and friendly throughout the entire process. John in Finance was professional, took the time to explain all of our options, and helped us make the best decision for our family. Rob Licursi, Ashley and Patrick, the entire team did an outstanding job making the purchase seamless from start to finish. Everyone was welcoming, attentive, and truly went above and beyond to ensure everything went smoothly. We couldn’t be happier with our experience and highly recommend this dealership!
I had a great experience at Spitzer Ford buying a new car after the transmission suddenly died in my old one. Max was very helpful finding vehicles in my budget with the features I was looking for, and he was very patient answering all my questions. The whole team was very friendly and easy to work with!
I was browsing the parking lot to look at broncos did not intend to purchase however Ashley Dawson approach and she was so so friendly not pushy helped me look for what I wanted next thing I knew I was purchasing and driving off the lot with a new car. All because Ashley was so patient and very informative. Did everything not pushy very relaxed and extremely pleasant. I highly recommend if you need a new car look for her.
Cooper was great and straight forward! We will definitely be using him with any purchases of future vehicles
Spitzer Ford Cuyahoga Falls is the best dealership. Everyone that works there is very personable. I won't take my car anywhere else. ⭐️⭐️⭐️⭐️⭐️
The folks at Spitzer Ford of Cuyahoga Falls are top notch. Darryl was our salesperson and was a delight to work with. We came in from out of state and he and John coordinated a seamless experience. We arrived, were warmly greeted, worked through our documents and were back on the road with our awesome new Ford! Thank you to the entire team at Spitzer!
I have used the Spitzer dealership for years to get my cars check up as I call it, I feel comfortable. I don’t feel like they’re trying to rip me off. The experience of buying a car was really good being an older woman. It’s hard to not to feel being taken advantage of, but I did not feel that way at all.
Absolutely the worst dealership ever The should close down or fire everyone their Absolutely garbage
Rushed us out so much so that my phone was left behind. Proceeded to not explain anything and then refused to help when my transmission went out 20k miles later. Absolutely the worst dealership known to man
Coop has been a great person to work with through the whole process and Patrick and John have also been great as well
Really a great dealership! I have been to 6 in this week and they stand out as the best. I haven't decided on a new car you but when I find the right one I hope it through them. Super nice company/dealership. I highly recommend these guys.
I just purchased my second car Spitzer and I will never do it again. I work with Darryl (salesman), great guy and the best! Their service department where I had all my work done is fantastic!
But….. the financing side is extremely shady and will screw you. They told my wife and I when she was purchasing her car from there Navy Fed was black listed and there was no way they could use them and had to go through them. And after I went through great lengths of arguments and threats they decided to use them which saved me ... Read More DealerRater - Jun 17, 2026
My experience was simple and quick. I am thrilled with my new vehicle! Thank you!
She was great did a great 👍 job .....thank you so much
I had a great experience purchasing my vehicle. A huge thank you to Coop for helping me through the process and making everything feel much less stressful. I’d also like to recognize John White in finance for working with me on my deposit and helping find the best deal possible based on my needs and budget.
The entire team was honest, professional, and willing to work with me every step of the way. They took the time to explain my options, answered all my questions, and never made me feel pressured. I truly appreciate the effort they put into ... Read More Google - Jun 11, 2026
It was a very quick process and justin worked with us to get what and where we wanted
Max was absolute pleasure to work with. There was no sales pushes, easy to talk to. Got me in the car that fit my needs.
Accommodating, professional, caring service at Al Spitzer Ford in Cuyahoga Falls, Ohio. They put on my window guards & repaired the upholstery tear excellently and quickly. I highly recommend their products & service.
Very good this is my fourth car l bought from there and always off of Daryl the salesman
So friendly & helpful. Love this dealership. Worth the drive.
Z was great and made sure things were done.
Painless Professional and the trade in the was fair and the experience was good Great job Eric
I purchased my first F-150 from this dealership over four years ago, and the experience was excellent from start to finish. The pricing was fair, and everyone I worked with was professional, respectful, and pleasant throughout the process. Since then, I put over 40,000 miles on the truck before recently selling it.
Even after the sale, the dealership continued to provide outstanding support. During the warranty transfer process, the Finance Manager, Jonathan White, was especially helpful and great to work with. We ran into a few complications due to my PCS move out of Ohio, but he took the time to ... Read More Google - May 29, 2026
Well I was under the impression that when I bought my car I had to free oil changes. I wasn't told that it was from a year of purchase. When I called and showed up I mentioned it being my last free oil change. I wasn't corrected. Then after waiting over 2 hours for an oil change I was then charged for it. I wasn't told that given a small discount but I wasn't expecting to pay so I had a 3% fee. The crazy 2hr oil change made me late for a co workers retirement ceremony.
I had a recall notice and they took care of it quickly and effortlessly.
Excellent Love the dealership.. Cooper and Z were extremely knowledgeable and professional. Fast easy service.
Service Dept excellent fast service, they don't try to push unnecessary repairs on you.
Mobile service for a recall. Technician was polite, knowledgeable, and professional. No charge for service.
They were a great group of people. They helped us immediately help us find a car for our daughter and we purchased it, and it was like a in and out thing, no difficulties at all.
I was very pleased they kept me informed about my car they picked up and and delivered
Easy process from start to finish. Great sales and quick process. Thrilled with the outcome and will purchase from here again for the 3rd time. Thank you Spitzer and the team.
The dealership was like most dealerships. They are trying to serve their customers and themselves. I thought the experience was a quality one and the people were friendly. I believe they made the buying experience good. Time wise I wish it could have been quicker but we all know that there is only so much we can do when so many departments are involved. I’ve purchased multiple vehicles from Spitzer Ford and would do so again.
I work with Zyan Sheffield. I did not work with Mark Carter. Zyan was excellent. In terms of customer service very personable extremely knowledgeable. Overall outstanding. My service experience was excellent as I said overall an outstanding experience thank you.
The visit to Spitzer Ford was excellent. Oil change, rotation, and an air filter. The experience was no drama, efficient and nice people to interact with.
Darryl was a great sales person, not pushy and very grateful for customers. Ask for Darryl for sure.
Was taken advantage on a recall. $209 later didn't even fix it. Was in market for new truck won't be back to Spitzer. Z the service tech is worthless.
One of my smoothest maintenance experiences on my Explorer Tina answering any questions I had about the process Especially with the accommodation of picking up and delivering my auto because that morning I woke up with a sinus headache and stayed laying down all day
I don’t understand why I have to pay for audio module just had backup camera replaced.
Dylan put tires on my car and got me all fixed up right. Great young fella! Will return for service in the future.
Everything was handled with what updates they had will finish recalls when they are able to get it done
We were able to come to a deal we both were happy with and completed the sale. This was my 2nd purchase from this dealership and highly recommend.
I had a great experience. The people were courteous and helpful. What's my repairs
In all honesty I was dreading coming to a dealership and getting a used vehicle. The customer service is so fantastic. Not pushy. Dave Patrick Aydrik and Mick. Great great peple!!
Great experience with Darryl! He was welcoming, very knowledgeable & a good communicator. He took the time to help us figure out what we wanted & then secured a car that met our requirements. He was great to work with!
DARRYL is the best. Come see him and he will definitely get you in a car. 5 stars!
I am totally impressed and pleased with the service provided by Spitzer Ford Cuyahoga Falls. Fro. The time they picked up my car until drop off time "EXCELLENT ". Thank you 😊
Efficient, respectful and gets the job done Attentive, fast and I would highly recommend this dealership for insurance claim repairs
Absolutely unacceptable experience from start to finish. Zero follow up, complete lack of professionalism, and a front desk employee who was rude, uninformed, and unable to provide even basic, accurate information about my vehicle's status. Communication was nonexistent. Management didn't improve things - instead, they added passive-aggressive attitudes on top of already terrible service. This place is disorganized, poorly led, and clearly lacks accountability. I've been using Ford service departments since purchasing my vehicle in 2012, across multiple states, and this is - by far - the worst Ford service group I have ever dealt with. 0 stars across ... Read More DealerRater - May 7, 2026
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I had an excellent experience with this service from start to finish. I scheduled my car to be picked up for an oil change right from my work location, and the entire process was seamless.
They kept me informed with a text when they were on the way, and they arrived exactly on time. The driver, Bill, was professional, friendly, and made everything easy.
The video walk-through of the service inspection really earned my trust—it was transparent, thorough, and gave me confidence in the work being done.
This is an amazing service—I truly appreciate the convenience and how ... Read More Google - May 6, 2026
Everyone was very friendly and knowledgeable. Overall the whole process did not take to long.
Excellent service and repairs. They said what they would do and did what they said.
Will miss simple stuff during appointments, price inconsistency and wait time can be a little much at times
Everything went very well thank you It was a great experience and everything went well.
Quick service
It was awesome. The service dept guy Zyan was amazing.
Great service and friendly counter people. The waiting area is super, plenty of choice for drinks and coffee. Fast turnaround for maintenance services.
On time service friendly people. See above Fast friendly service and explained to me any issues.
Darryl and Adrick were an amazing help and made my experience super easy and painless! Highly recommend!
Everything was great . Patrick worked his magic and Coop was just outstanding !!! Thank you spitzer you definitely have new customers for life !! Ed
Good people, answered all questions, on time and on target. Been going there for years.
Brought Ford F-150 Hybrid in for a recall service on faulty trailer module communication. Technician repaired expititiously at no cost. He also found faulty battery and replaced and reprogrammed all software properly. Very happy with the service, courtesy and professionalism.
My experience is good, but when they are finished, they don't put the options on my dashboard right back to where they were and I have to ask them to do that
Recalls performed
They valeted my truck from work and back. They fixed my issue, quickly at l no cost!
Good over all, but service writer did not address the concerns i had about the transmission when in sport mode and i feel the answer he did give me was poor at best. Other than that vehicle is good and time was on point with what i was told
They completed the work quickly and exactly to the quoted cost. Would recommend the service department.
Above expectations and friendly staff Pleasant experience from start to finish no complaints definitely recommended
Everyone was quick to help.
Everyone was friendly, efficient and respectful. Zyan went above and beyond expectations. I'll be back when I need anything for my Escape
Organized efficient service area and pricing was right.
Darryl was helpful and was great experience
Car needed to get checked out for two recalls. Service was quick.
Spitzer Ford always takes great care of me and my vehicles. It’s been over 25 years since i first started using them.
Stopped by for oil change and tire rotation. They were able to get me in as well as give me a ride to grab lunch while I waited.
Work was done well within a reasonable time That is all I have to say
Erick was great and the manager of store. The finance person wasn't pleasant to work with.
Darryl was my salesman, and did a great job. Had all the answers and very easy going. A+ to Darryl